Duties/Responsibilities

• Check all engine/jet fluids upon arriving on vessel each morning, bring all equipment online, log all entries and report any problems to Captain.
• Assist with passenger boarding, safety orientation/demonstration, emergency response and crowd control.
• Complete routine engine room checks underway, making minor mechanical repairs and adjustments as necessary, and assisting crew members to ensure that passengers receive optimum tour quality and premium customer service.
• Assist Captain in wheelhouse with navigating and/or wildlife sighting as directed.
• Maintain vessel appearance, with regards to cleanliness and safety, in engine and jet rooms, in voids and on decks. Assist other crew with cabin, galley and heads.
• Under direction of Captain, complete all routine vessel maintenance on a daily basis. This will include, but not be limited to: cleaning, sanitation pumping, restocking and refueling.
• Assist Captain to perform required safety checks of all essential equipment on a weekly basis. Maintain current and accurate logs.
• Work with Port Engineer to complete all mandatory vessel maintenance on a monthly basis, including but not limited to oil/filter changes, zinc/belt replacement, etc.
• Identify problems, inform Port Engineer and assist in performing needed repairs.
• Perform other duties under supervision of Captain.

Qualifications/Experience

• Prefer experience on passenger carrying vessels.
• Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
• Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform shirts & jacket provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who finish their contract in good standing

Duties/Responsibilities

• Develop tour narrative plan with duty captain for each voyage, factoring time constraints, weather, recent sightings, tide, season, etc.
• Direct passengers boarding and disembarking, and during an emergency. Conduct safety and emergency orientation.
• Work with Guest Services crew members to provide commentary and personal interaction/service with up to 150 passengers on tour.
• Assist Guest Services crew members in the galley as needed. Including, but not limited to, distribution of snacks and food items as well as beverages. Employees 21+ are required to obtain TAPS certification to serve alcohol.
• Vessel duties include line handing, assist with docking / undocking of the vessel and mooring with cruise ships as requested by vessel captain.
• Assist other crew in maintaining vessel appearance, cleanliness, sanitation, and safety.
• Perform other duties under supervision of Captain.

Qualifications/Experience

• Prior experience working on passenger carrying vessels preferred.
• Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
• Public speaking experience very helpful. Must be able to effectively communicate with up to 150 passengers on a P.A. system.
• Biology and/or natural resource background helpful. Must be able to learn and retain pertinent background material provided on board, for presentation to passengers.
• Must be able to work as a team with other crew to present coordinated narration and a quality experience for customers.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be able to stand for extended periods of time.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full-time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude while on duty.
• Direct and assist passenger movement on and about the vessel.
• Participate in passenger safety orientation and maintain safe conditions underway.
• Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork.
• Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
• Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
• Other duties, as needed.

Qualifications/Experience

• Previous retail experience preferred.
• Previous experience on passenger carrying vessels preferred
• Must be able to make change, keep records and maintain a professional, friendly attitude toward customers.
• Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
• Public speaking experience very helpful. Must be able to effectively communicate with up to 150 passengers on a p.a. system.
• Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
• Must be able to lift and move objects of up to 50 lbs, maybe required.
• Must be able to stand for extended periods of time.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full-time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Qualifications/Experience

• Prefer experience in tour-related industry, but experience in any maritime-related field acceptable.
• Requires extensive mechanical experience with diesel engines and a working knowledge of related auxiliary systems on a vessel.
• Must be self-motivated, and self directed; able to prioritize, schedule and conduct all regular maintenance on vessels with minimal supervision.
• Must be team oriented; able to work efficiently with Captains in a time critical environment.
• Must be organized and thorough; able to keep accurate logs on maintenance, repairs and projects.
• Must be prepared to work on short notice; to trouble shoot equipment as problems occur and to expedite repairs to bring vessel back online as quickly as possible.
• Must be flexible to work varied shifts, including weekends and holidays.
• Must be able to lift and move objects of up to 50lbs. as required.
• Must be clean, well groomed, courteous, honest, professional, and most important, reliable.
• Must be drug free (and able to pass preliminary and random tests as required by the USCG).

Responsibilities

• Be on site every morning one hour prior to tour departures to consult with Captains, to advise deckhands and to resolve any mechanical issues that present; be available at initial startups in case a system requires troubleshooting prior to tour.
• Supervise Assistant Port Engineer and Deckhands, monitor engine logs for each vessel; do required maintenance on prescribed schedule; be available to assist with all oil/fuel filter changes on vessels. Maintain an accurate independent log on all work completed.
• Conduct on-board training with deckhands initially and at various intervals throughout the season for specialized, but predictable underway repairs. (ie. replacing impeller in raw water-cooling system, etc)
• Work to diagnose and repair mechanical issues in a timely manner.
• Order, receive and maintain complete inventory of spare parts for engines and auxiliary systems on each vessel.
• Supervise and maintain on-site septic pump-out system.
• Maintain docks, ramp, shop and all other aspects of facility, including septic and fuel systems, in good repair with an effort to keep facility neat and well organized.
• Work efficiently and cooperatively with mechanics/welders dispatched to Ketchikan from Sitka or from other dealerships in Alaska. Assign deckhand/engineers to assist.
• Ride along on an occasional tour in an effort to monitor vessel systems while underway.
• Conduct extensive checks of engine and jet room spaces throughout course of trip.
• Fill in, as needed, aboard vessels as deckhand/engineer and function as an effective member of the crew conducting engine room checks, maintaining passenger safety and performing customer service.

Pay

DOE. Preference will be given to applicants who can commit to working through the October in good standing and without interruption. A bonus will be paid accordingly.

Qualifications/Experience

• Must possess current Drivers’ license and have record with no recent violations.
• Applicant should be able to pick up at least 50 pounds in line of duties.
• Be comfortable working around diesel engines.
• Posses some experience with mechanic’s tools.
• Must be self-motivated and be able to work unsupervised.
• Must be able to work varied shifts, some weekends and some holidays.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work from mid April to the end of September with little or no interruption.

Responsibilities

• Perform engine oil changes on a fleet of four tour vessels.
• Be able to work unsupervised.
• Work safely in a fast-paced environment.
• Be able to communicate effectively with a small team of fellow employees.
• Assist in monitoring of maintenance inventory (i.e. lube oil, filters, tools, etc.).
• Communicate problems to Port Engineer.
• Keep dock and shop areas clean, safe and free from hazards to maintain a safe working environment.
• Be flexible in prioritizing daily work activities.
• Maintain personal appearance as per the employee manual.
• Other duties as assigned.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Meet all tour buses and Allen Marine tour vessels, escort passengers through facility and conduct narrated tour of site.
• Develop tour narrative as directed by supervisor with emphasis on cultural details of life during this former period and with respect for historic accuracy.
• Work with other guides on site to facilitate group flow and maintain tour timing as move through different buildings and different exhibits.
• Train to demonstrate machinery on the only half-pound can reform line still in existence.
• Assist other guides to maintain parking lot, grounds, bathrooms and buildings in a clean and orderly manner on a daily basis.
• Must be conscious of and provide for the safety and comfort of guests at all times.
• Must wear comfortable period attire provided by company and project professional and confident image.
• Must be willing to perform other onsite duties as specified by supervisor.

Qualifications/Experience

• Public speaking experience required, dramatic experience helpful.
• Biology, natural resource and/or history background preferred. Must be able to learn and retain pertinent background material provided for presentation to guests.
• Must have strong communication skills and ability to project voice in cavernous buildings.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment and random drug testing is Coast Guard required).
• Must be punctual and flexible to work varied shift hours, including weekends and holidays.
• Must have ability to work independently while performing in a fast paced team-oriented environment.
• Must be clean, well groomed, courteous, honest, and most important, reliable.

Pay

Dependant on experience and skill level. Limited benefits. This is a season full time position. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Must present a professional and friendly attitude at all times on duty, and be able to answer an infinite variety of questions about Allen Marine Tours, Ketchikan and Southeast Alaska.
• Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staffs to insure passengers’ special needs are met.
• Direct and assist passenger movement between cruise ship and tour embarkation.
• Collect tickets/vouchers as passengers board vessels and motor coaches.
• Effectively communicate with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Assist with distribution of promotional tour materials.
• Maintain periodic reports of passenger counts and daily sales.
• Other duties as needed, or assigned by Sales & Service Manager.

Qualifications/Experience

• Prefer experience in the tourism/visitor industry or customer service.
• Must present a professional & friendly attitude at all times (no matter how cold, wet & tired you get)
• Must be able to stand for long periods of time and walk up to 3 miles per day.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must be able to complete tasks with minimal supervision & have excellent math skills. Must be able to work as a team with other employees.
• Must be able to work varied shift hours, including weekends and holidays.
• Must be drug free (drug test required - company policy).
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Pay

DOE. This position is seasonal full time. Preference is given to candidates who are available to work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Coordinate independent visitor tour sales including:~Answer office toll-free information line & respond to inquiries.~Process advance ticket sales and create periodic sales reports for submission to A/R.~Distribute passenger manifest lists for boat crews. Coordinate ticket sales for local vendor contacts.
• Tracks A/P receipts, creating periodic reports for main office in Sitka.
• Assist with documentation of new employees and creating pre-season employment training programs and support materials.
• Maintain confidential and sensitive files.
• Promptly answer all incoming calls with proper telephone etiquette; must sound professional, credible, pleasant and sincere.
• Ensure office equipment is in working order; trouble shoot equipment problems & schedule service calls for equipment, as needed. Maintain office supplies for division and process daily mail needs.
• Maintain organized general office files and office work area. Assist all staff to maintain a clean, organized office.
• Assist with special events and staff events.
• Provide clerical support to managers as needed. Assist with dockside tour dispatch as needed.
• Maintain a positive work environment for employees.
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Qualifications/Experience

• Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
• Must have excellent Microsoft Word, Excel, & Outlook skills.
• Bookkeeping experience preferred.
• Job requires a strong multi-tasker with highly developed communication & organizational skills. Must have the ability to work independently, and in a team-oriented environment.
• Must be able to handle extremely confidential & sensitive information.
• Must be available to work entire season without interruption and be available to attend the 40 hour pre-season training program.
• Must be able to be present at the assigned work area for the duration of your shift.
• Must have a valid driver’s license with an acceptable driving record.
• Must be drug free (Coast Guard pre-employment and random drug testing is required).

Pay

Dependent on experience and skill level. Limited benefits. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Essential Duties & Responsibilities

• Work closely with the Supply Coordinator to ensure tours have needed supplies.
• Maintain clean and orderly on site and remote storage areas.

Act in a professional and pleasant manner in executing responsibilities as a liaison with boat crews.

• Follow procedures to efficiently distribute products to various vessels in fleet.
• Oversee the cleaning of all vessel laundry (cloths, towels, window diapers, and rags.
• Notify Supply Coordinator of low stock items.
• Other duties as assigned.
• Fill in as guest service as needed.
• Fill in as Dock rep as needed.

Required Skills & Education

• Previous experience with inventory and purchasing preferred.
• Preferred experience in transportation or tourism industry.
• Exceptional communication and organization skills
• Proficiency in Microsoft Excel, Word, and Outlook
• Preferred basic accounting skills
• Must have the ability to multi-task and remain flexible in a demanding and fast-paced environment
• Must have the ability to work independently, and in a team-oriented environment
• Must be able to lift and move objects of up to 50 pounds, or as required.
• Must be able to work the entire season without interruption
• Must have a valid driver’s license
• Must acquire a food handler card
• Must acquire a Taps / Tips card
• Must be able to pass a pre-employment drug screening, and participate in the random drug testing pool

Pay

DOE.  Limited Benefits.  This is a seasonal full-time position from mid-April to October.  Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.   

Duties/Responsibilities

• Meet and greet guests to establish a rapport by welcoming them, relaying important information, orienting them to the local area and providing guest services that will be beneficial to their experience.
• Perform concierge duties to assist in passenger's pre/post cruise lodging, luggage and transportation, including: contacting airlines, vendors, hotels, taxi services, special needs, specific room requests, tour arrangements, birthdays, updates on special events.
• Maintain and update daily manifest and coordinate with corporate office regarding passenger's pre/post cruise itineraries and preferences, hospitality programs, and ship needs reports
• Assist to produce accurate and personal daily schedules or "adventure updates" and use resources such as brochures, staff, and other tools available to make educated suggestions for optional activities in all Alaskan Dream Cruises locations. Promote, sell and book optional tours to meet division annual sales goals
• Respond tactfully and immediately to any/ all guest concerns and criticisms to resolve problems effectively.
• Assist Ship's Crew in port to ensure cruise activities are supported as planned i.e. movies, brochures, books, retail products, newsletters.
• Assist Operations Manager with ship provisioning, housekeeping and crew assignments.
• Other duties as assigned within the Allen Marine Tour Program Managers.

Qualifications/Experience

• Must be self-motivated, creative, and able to multi-task in a hectic environment with competing priorities while adhering to broadly defined practices, procedures and processes.
• Must have good command of the English language with the ability to speak publicly in front of small to medium sized groups, exhibiting strong oral communication skills along with excellent writing skills.
• Must have a genuine interest in and ability to learn pertinent facts and information about the state of Alaska and share it with others in an enthusiastic and entertaining way.
• Must have solid teamwork and Interpersonal skills and the ability to get along well with others and take direction with ease.
• Must be flexible and remain calm even under most trying circumstances
• Must have the physical ability to frequently lift and carry objects of moderate to heavy weight, such as luggage and/or other equipment.
• Must be drug free (pass pre-employment and random tests as required by the USCG/DOT/FHWQ).
• Must maintain neat and well groomed appearance in keeping with Allen Marine Tours/Alaskan Dream Cruises standards.

Preferred Qualifications

• Experience in the travel/tour industry
• General knowledge of the local area.
• First Aid/CPR certification.
• Computer literacy in a variety of programs, including word, excel, publisher and power point.
• High school diploma or equivalent
• Valid Driver's License

Pay

DOE. Preference will be given to applicants who can commit to working through the end of the season in good standing and without interruption. A bonus will be paid accordingly.

Essential Duties & Responsibilities

• Assist Operations Manager and Sales & Service Manger in ongoing development of division orientation and training program
• Maintain the orientation schedule and structure of breakout sessions
• Create and implement an onboarding program for new hires
• Create and maintain training checklists for all port positions to include in orientation binders
• Assist Managers in recruiting and interviewing new Crew
• Assist Operations Manager in initial Crew assignments and scheduling
• Maintain safe and sustainable Crew schedules
• Serve as administrator for Covid-19 policies and procedures
• Conduct tour audits to ensure Crew are properly executing their position duties
• Ensure Crew meets and exceeds the standards of True Alaskan Hospitality
• Serve as relief Crew when necessary
• Assist Operations Manager as Housing Administrator
• Coordinate Housing assignments with attention to arrivals and departures
• Assist with Tour Development
• Other duties as assigned

Required Skills & Education

• Bachelor’s degree or equivalent 3-year work experience
• Previous experience in the hospitality, travel and tourism industries preferred.
• Exceptional communication and organization skills
• Proficiency in Microsoft Excel, Word, and Outlook
• Must have basic accounting skills
• Must have the ability to multi-task and remain flexible in a demanding and fast-paced environment
• Must have the ability to work independently, and in a team-oriented environment
• Must be able to handle extremely confidential and sensitive information
• Must be able to work the entire season without interruption
• Must have a valid driver’s license
• Must be able to pass a pre-employment drug screening, and participate in the random drug testing pool

Duties/Responsibilities

• Manage tour and retail inventory may include purchasing, receiving, stocking, and distributing all vessel supplies. Products to include cleaning and paper supplies; food and beverage inventory; and retail items.
• Work closely with purchasing office in Sitka, to price and procure all products.
• Balance, reconcile and report all daily retail receipts from each vessel and/or crew.
• Track use of all tour supplies, keep accurate records, and prepare periodic reports to generate a final report at the end of the season.
• Coordinate and manage the cleaning of all vessel laundry (cloth towels, window diapers and rags).
• Develop procedural systems for efficient distribution of all products to various vessels in fleet.
• Assist in training with all Passenger Service crew members in the use of supplies and the submission of paperwork and monitor performance throughout season.
• Maintain clean and orderly on site and remote storage areas.
• Act in a professional and pleasant manner in executing responsibilities as a liaison with crewmembers and local purveyors.
• Coordinate with Sales & Service Manager to satisfy needs for special charters and events.
• Report to Operations Manager on a regular basis and in a timely manner to solve problems and expedite solutions.
• Supervise a team of four – six.

Qualifications / Experience

• Must have previous experience with inventory control, including ordering, tracking, and stocking of supplies and merchandise.
• Prefer previous experience in transportation or tourism industry.
• Must be proficient in the use of a variety of computer programs, including Word and Excel.
• Must be honest and capable of handling and balancing cash/check/cc receivables on daily basis.
• Must possess exceptional communication and organization skills; and have the ability to multi-task and remain flexible in a demanding and fast-paced environment.
• Must have the ability to work independently, while operating effectively as part of a team.
• Must be drug-free (Coast Guard pre-employment and random drug test required).
• Must be able to lift and move objects of up to 50 pounds, or as required.
• Must be able to work varied shift hours, including weekends and holidays; and in assorted locations, either dock, storage facility, vessels and/or main office.
• Must be well-groomed, courteous, reliable, punctual, and self-motivated.
• Requires a valid driver’s license and good driving record

Pay
DOE. Limited benefits. This is a seasonal full time position from March to October. Candidate must be available to work the entire season from April to October without interruption. A bonus will be paid to employees who complete their contract in good standing.