Duties/Responsibilities

• Check all engine/jet fluids upon arriving on vessel each morning, bring all equipment online, log all entries and report any problems to Captain.
• Assist with passenger boarding, safety orientation/demonstration, emergency response and crowd control.
• Complete routine engine room checks underway, making minor mechanical repairs and adjustments as necessary, and assisting crew members to ensure that passengers receive optimum tour quality and premium customer service.
• Assist Captain in wheelhouse with navigating and/or wildlife sighting as directed.
• Maintain vessel appearance, with regards to cleanliness and safety, in engine and jet rooms, in voids and on decks. Assist other crew with cabin, galley and heads.
• Under direction of Captain, complete all routine vessel maintenance on a daily basis. This will include, but not be limited to: cleaning, sanitation pumping, restocking and refueling.
• Assist Captain to perform required safety checks of all essential equipment on a weekly basis. Maintain current and accurate logs.
• Work with Port Engineer to complete all mandatory vessel maintenance on a monthly basis, including but not limited to oil/filter changes, zinc/belt replacement, etc.
• Identify problems, inform Port Engineer and assist in performing needed repairs.
• Perform other duties under supervision of Captain.

Qualifications/Experience

• Prefer experience on passenger carrying vessels.
• Mechanical aptitude, engine room experience preferred. Diesel
  mechanics or electrical/electronics background helpful.
• Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment
  in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who finish their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude while on duty.
• Direct and assist passenger movement on and about the vessel.
• Participate in passenger safety orientation and maintain safe conditions underway.
• Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork.
• Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
• Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
• Other duties, as needed.

Qualifications/Experience

• Previous retail experience preferred.
• Previous experience on passenger carrying vessels preferred
• Must be able to make change, keep records and maintain a professional, friendly attitude toward customers.
• Certifications required prior to first day of employment include CPR / FA certification, and Alaska Food Handlers card. Employees 21+ must obtain TAPS certification to serve alcohol.
• Public speaking experience very helpful. Must be able to effectively communicate with up to 150 passengers on a p.a. system.
• Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
• Must be able to lift and move objects of up to 50 lbs, maybe required.
• Must be able to stand for extended periods of time.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Perform main engine and generator oil changes.
• Do required preventative maintenance on vessels.
• Be able to work unsupervised, as well as follow specific directions.
• Work safely in a fast-paced environment and follow all safety policies.
• Be able to communicate effectively with fellow employees.
• Assist in monitoring of maintenance inventory (i.e. spare parts, lube oil and fuel level, filters, tools, etc.).
• Communicate problems to Captain and Port Engineer or Port Captain.
• Assist vessel crew and Engineers with engine and vessel repairs.
• Provide facility and vehicle maintenance as directed.
• Assist with shipping and receiving of inventory.
• Routine facility maintenance as directed.
• Keep vessels, dock and shop areas clean and free from hazards to maintain a safe working environment.
• Be flexible and prioritize daily work activities and keep busy.
• Provide relief deckhand duties onboard vessels.
• Maintain personal appearance as per the employee manual.

Qualifications/Experience

• Applicant should be able to pick up at least 50 pounds in line of duties.
• Some travel may be required.
• Be comfortable working around diesel engines.
• Possess mechanical aptitude, experience and knowledge a plus.
• Must be self-motivated and able to work unsupervised.
• Must be able to work varied shifts, weekends and holidays.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work from mid April to the end of September with little or no interruption.

Pay

DOE.  Limited Benefits. This is a seasonal full time position from early April to the end of September.  Preference will be given to candidates who commit to working through the end of the season without interruption.  An end of season bonus will be paid to employees who finish the entire season in good standing.

Duties/Responsibilities

• Devise and implement creative procedures that enable safe and efficient operation of a high-volume whale watching tour company on a facility where space is at an ever-increasing premium.
• Function as communication liaison between many key positions within AMT.
• Monitor on site traffic and activity in accordance with Maritime Security procedures.
• Act as point of contact for Motorcoach companies as well as for caterers and other tour operators.
• Act as sole point of contact for all complimentary, community outreach, and charity generated passengers.
• Develop knowledge of standard radio and telephone communications equipment along with standard broadcasting procedures and rules, and skill in operation of VHF and UHF radio equipment.
• Develop operating knowledge of FCC laws, regulations, procedures and practices applicable to basic radio-telephone operation.
• Enforce operational procedures and methods used in operation of Allen Marine Tours.
• Become familiar with basic maritime terminology and procedures.

Qualifications/Experience

• Ability to accomplish tasks in a controlled, effective and professional manner while working for extended duration under high levels of stress.
• Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
• Ability to solve unique spontaneous problems regularly and make high-impact decisions quickly and confidently.
• Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
• Proficiency with Windows based computer systems including word processing, spreadsheet and electronic mail applications.
• Knowledge of modern office practices and procedures, proper English usage, diction, grammar, spelling, punctuation, and demonstrated proficiency, alphabetic, chronological and numeric filing systems, techniques.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid April to October. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who finish the entire season in good standing.

Duties/Responsibilities

• Must present a professional and friendly attitude on duty and be able to answer a variety of questions about Allen Marine Tours, Juneau and Southeast Alaska.
• Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staffs to ensure passengers’ special needs are met.
• Direct, assist, and organize passenger movement between cruise ship and tour coaches.
• Collect tickets/vouchers as passengers board motor coaches.
• Communicate effectively with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Maintain periodic reports of passenger counts and daily sales.
• Other duties as assigned.

Qualifications/Experience

• Prefer experience in the tourism/visitor industry.
• Present a professional and friendly attitude while working in a sometimes fast paced environment.
• Must be able to stand for long periods of time and walk up to 3 miles per day.
• Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must feel comfortable directing and speaking to large crowds.
• Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
• Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
• Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
• Must be able to complete tasks with minimal supervision & have basic math skills.
• Must be able to work varied shift hours, including weekends and holidays as well as long, early, and late shifts.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is mandatory).
• Must always project professional and polished image.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Move inventory, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Thaw, prepare and grill salmon, chicken, prime rib and king crab.
• Rotate food inventory, check food storage temperatures and prepare inventory lists for the following day.
• Clean and sanitize grill and food storage areas.
• Be in continual compliance with food health and safety regulations and guidelines.
• Assist other crew in areas such as food prep, bar, retail, lodge service and maintaining lodge appearance, cleanliness, sanitation, and safety.
• Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under the supervision of Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience in food service.
• Public speaking experience helpful.
• Must be able and willing to prepare recipes precisely as directed.
• Must be able and willing to prepare the same exact menu, with consistent quality and precision, day in and day out for each tour.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Move inventory, food, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Rotate food inventory, check food storage temperatures and prepare inventory lists for the following day.
• Prepare and cook appetizers, side dishes, samples and desserts for guests.
• Clean and sanitize kitchen, dishes and food storage areas.
• Be in continual compliance with food health and safety regulations and guidelines.
• Assist other crew in areas such as bar, retail, lodge service and maintaining lodge appearance, cleanliness, sanitation, and safety.
• Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under the supervision of Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience in food service.
• Must be able and willing to prepare recipes precisely as directed.
• Must be able and willing to prepare the same exact menu, with consistent quality and precision, day in and day out for each tour.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Provide information for guests and answer questions regarding the marine tidal pool, local plants and history of the island.
• Move inventory, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Greet, assist and direct guests across the dock to and from the island.
• Perform groundskeeping duties such as watering plants, scrubbing the deck and maintaining the cleanliness of the tidal pool shelter.
• Assist in gathering and collecting animals from the island shores for the marine tidal pool.
• Assist in monitoring the animals and regularly cleaning the tidal pool.
• Work as a team with Lodge Service crew members to provide excellent customer service and interact with up to 140 guests on tour.
• Assist other crew in areas such as food prep, bar, retail and maintaining lodge appearance, cleanliness, sanitation, and safety.
• Be in continual compliance with food health and safety regulations and guidelines.
• Enhance experience for guests by answering guest questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under supervision of the Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience or background in Biology and/or Natural History.
• Must be able to learn and retain pertinent background material provided for presentation to guests.
• Public speaking experience very helpful. Must be able to effectively communicate with large groups.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew members to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be able to work outside for extended periods of time even on cold, rainy days.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full-time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Move inventory, food, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Set-up lodge dining room and buffet line for each tour.
• Serve food and drinks to guests.
• Wash and sanitize tables, vacuum carpet, wash windows and clean restrooms.
• Be in continual compliance with food health and safety regulations and guidelines.
• Assist other crew in areas such as food prep, bar, retail and maintaining lodge appear

ance, cleanliness, sanitation, and safety.

• Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under the supervision of Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience in food service.
• Public speaking experience helpful.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting the schedule of tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Move inventory, food, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Receive, price, organize and display retail and alcohol inventory.
• Prepare and set out food samples.
• Prepare coffee, lemonade, tea and crab cocktails for guests.
• Ring up retail and alcohol sales.
• Prepare daily cash reconciliation, retail sales and alcohol sales reports.
• Be in continual compliance with food health and safety regulations and guidelines.
• Assist other crew in areas such as food prep, bar, retail and maintaining lodge appearance, cleanliness, sanitation, and safety.
• Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under the supervision of Manager.

Qualifications/Experience

• Must be 21 years of age to sell / serve alcohol.
• Prefer experience in food service, bartending and/or retail.
• Public speaking experience helpful.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting the schedule of tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Safely and responsibly drive company vehicles to and from local locations.
• Must arrive to work on time every day as scheduled, this is crucial for our shuttle schedule.
• Answer questions while driving guests regarding Juneau, Southeast Alaska, and Allen Marine Tours.
• Maintain procedural systems in place for the distribution of product and supplies to vessel and crew.
• Maintain clean and orderly storage facilities. Mop the storage floors, face the warehouse shelves, maintain product availability to employees.
• Maintain cleanliness of all guest and company vehicles, vacuum, detailing, and washing etc.
• Fill up gas tanks when necessary.
• Maintain cleanliness and re-stock all shared facilities such as office space and restrooms
• Provide onsite recycling organization. Coordinate with team members to set a schedule for bringing recycling to CBJ recycling center as needed.
• Regular propane tank fill ups for our facility on Colt Island, Orca Point Lodge
• All other duties included as assigned by the management staff.

Qualifications & Experience

• 6 months to 1-year experience in a similar role.
• Minimum 5 years U.S. driving experience with a current valid driver’s license (Does not have to be an Alaska State Driver’s License) and proof of a good driving record for past 3 years.
• Must have good command of the English language and engage in friendly guest service and etiquette.
• Quantitative skills require the ability to perform simple arithmetic.
• Solid teamwork skills with the ability to work long hours with others and take direction.
• Exceptional organizational skills and ability to multi-task efficiently.
• Must be able to lift a minimum of 50 pounds.
• Must be well groomed and presentable as adhering to the Allen Marine Tours Appearance Standards.
• Must be able to stand for long periods of time and walk up to 3 miles per day.
• Must be drug free (pre-employment screening and enrollment in random drug testing program.) 

Pay
DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Qualifications & Experience

• Availability to work entire season without interruption and be available to attend the 40-hour pre-season training program is preferred.
• Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
• Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook
• Bookkeeping and money counting experience is a plus.
• Job requires a strong multi-tasker with highly developed communication & organizational skills.
• Must be able to maintain a positive attitude in a high stress & fast paced work environment.
• Must have the ability to work independently & in a team-oriented environment.
• Must be able to be present at the assigned work area for the duration of your shift.
• Minimum 2 years U.S. driving experience with a current valid driver’s license and acceptable driving record.
• Must be willing to drive a 10-12 passenger shuttle van to run errands and periodically drive guests from downtown Juneau to our dock in Auke Bay.
• Must be able to lift and move objects up to 50lbs. as required.
• Must be drug free (Coast Guard pre-employment and random drug testing is required).
• Repetitive - Minimum 2 years U.S. driving experience with a current valid driver’s license.

Duties & Responsibilities

• Reset 15-20 boat tills and run deposits to bank daily.
• Create and maintain daily sales reports for submission to A/R.
• Assist with Clover (POS) training/support for company retail program
• Answer all email inquiries professionally and with accurate grammar.
• Answer office toll-free information line with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
• Assist with documentation of new employees.
• Assist with expense reports as requested
• Create pre-season employment training and support materials.
• Provide additional support to reservation team by answering phones and assisting with guest shuttles when needed.
• Maintain confidential and sensitive files.
• Ensure office equipment is in working order. Trouble shoot equipment problems and schedule service calls for equipment, as needed.
• Follow current office filing system and maintain a clean, organized office.
• Provide clerical support to managers as needed.
• Periodically running various errands such as going to the post office, and refilling gas tanks.
• Assist in the daily responsibility of maintaining and cleaning the office and shuttle vehicles.
• Maintain a positive work environment for employees.
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Pay
Dependent on experience and skill level. Limited benefits. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Qualifications & Experience

• Availability to work entire season without interruption and be available to attend the 40-hour pre-season training program is preferred.
• Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
• Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook.
• Job requires a strong multi-tasker with highly developed communication & organizational skills.
• Must be able to maintain a positive attitude in a high stress & fast paced work environment.
• Must have the ability to work independently & in a team-oriented environment.
• Must be able to be present at the assigned work area for the duration of your shift.
• Minimum 2 years U.S. driving experience with a current valid driver’s license and acceptable driving record.
• Must be willing and able to drive a 10-15 passenger vehicle to drive guests from downtown Juneau to our dock in Auke Bay and run daily office errands.
• Must be able to lift and move objects up to 50lbs. as required.
• Must be drug free (Coast Guard pre-employment and random drug testing is required).

Duties & Responsibilities

• Answer office toll-free information line with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
• Answer all email inquiries professionally and with accurate grammar.
• Help process all independent tour sales.
• Assist with documentation of new employees and uniform distribution.
• Create pre-season employment training and support materials.
• Maintain confidential and sensitive files.
• Ensure office equipment is in working order. Trouble shoot equipment problems and schedule service calls for equipment, as needed.
• Follow current office filing system and maintain a clean, organized office.
• Provide clerical support to managers as needed.
• Answer guest’s questions about Southeast Alaska, and Allen Marine Tours. Knowledge of Juneau is preferred but not required.
• Safely and responsibly drive company van to and from location.
• Provide guests with an entertaining and informative narrative before and after their tour.
• Periodically running various errands such as going to the post office, bank, and refilling gas tanks.
• All team members share the daily responsibility of maintaining and cleaning the office and shuttle vehicles.
• Maintain a positive work environment for employees.
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.
• Other duties as assigned.

Pay
Dependent on experience and skill level. Limited benefits. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Qualifications & Experience

• Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
• Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, Outlook and Quickbooks.
• Job requires a strong multi-tasker with highly developed communication & organizational skills.
• Must have the ability to work independently and thrive in a team-oriented environment.
• Must be able to handle extremely confidential & sensitive information.
• Must be available to work entire season without interruption and be available to attend the 40 hour pre-season training program.
• Must be able to be present at the assigned work area for the duration of your shift.
• Must have a valid driver’s license with an acceptable driving record.
• Must be willing and able to drive a 10-12 passenger shuttle van to run errands and drive guests from downtown Juneau to our dock in Auke Bay.
• Must be drug free (Coast Guard pre-employment and random drug testing is required).

Duties & Responsibilities

• Coordinate independent visitor tour sales including:
  • Answer office toll-free information line & respond to inquiries
  • Process advance ticket sales and create periodic sales reports for submission to A/R
  • Distribute passenger manifests for boat crews
  • Coordinate ticket sales for local vendor contacts
  • Dispatch and/or drive guest shuttles
• Track A/P receipts, , and petty cash fund
• Provide Clover (POS) training/support for company retail program
• Process pre-employment paperwork for new employees; print/distribute training manuals and supplemental documents
• Receive uniforms, organize inventory, and issue to new employees
• Manage crew travel benefit to issue per diem payments
• Manage employee comp benefit program for company tours and other local excursions
• Promptly answer all incoming calls with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
• Ensure office equipment is in working order; trouble shoot equipment problems & schedule service calls for equipment, as needed. Maintain office supplies for division.
• Process daily mail needs.
• Maintain organized general office files and office work area. Assist all staff to maintain a clean, organized office.
• Assist Managers with special events and informal incentive programs.
• Maintain a positive work environment for employees.
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.
• Provide additional clerical support to managers as needed and all other duties as necessary

Pay
Dependent on experience and skill level. Limited benefits. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators.
• Must excel in all Tour Representative duties & responsibilities.
• Assist the Sales & Service Manager in supervising a team of 12 - 18
• Assist in leading group debriefs and weekly team meetings.
• Responsible for providing weekly/monthly schedules to coach companies, and caterers.
• Responsible for replying and filing a large amount of emails per day throughout the season.
• Assist the Sales & Service Manager in responding to e-mails as needed.
• Assist the Sales & Service Manager in initial training of Tour Representatives, and recurrent training throughout the season.
• Respond and reconcile invoices as needed.
• Assist Charter Coordinator as needed
• Other duties as needed, or assigned, by Sales & Service Manager.

Qualifications/Experience

• At least three years’ experience in the tourism/visitor or customer service industry.
• Job requires a strong multi-tasker with highly developed communication & organizational skills.
• Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook.
• Requires a valid driver’s license and good driving record.
• Must be able to lift and move objects of up to 50 lbs. as required
• Must be able to continuously present a professional & friendly attitude while working for extended periods of time as well as in high-stress situations.
• Must be able to stand for long periods of time and walk up to 3 miles per day.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
• Ability to solve unique spontaneous problems regularly and make decisions quickly and accurately both as an individual and as a team.
• Must be able to complete tasks with minimal supervision & have excellent math skills.
• Must be able to work varied shift hours, including weekends and holidays as well as long, early, and late shifts.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).

Pay
DOE. Limited Benefits. This is a seasonal full-time position from mid-April to the first week of September. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who finish the entire season in good standing.