Duties/Responsibilities

• Check all engine/jet fluids upon arriving on vessel each morning, bring all equipment online, log all entries and report any problems to Captain.
• Assist with passenger boarding, safety orientation/demonstration, emergency response and crowd control.
• Complete routine engine room checks underway, making minor mechanical repairs and adjustments as necessary, and assisting crew members to ensure that passengers receive optimum tour quality and premium customer service.
• Assist Captain in wheelhouse with navigating and/or wildlife sighting as directed.
• Maintain vessel appearance, with regards to cleanliness and safety, in engine and jet rooms, in voids and on decks. Assist other crew with cabin, galley and heads.
• Under direction of Captain, complete all routine vessel maintenance on a daily basis. This will include, but not be limited to: cleaning, sanitation pumping, restocking and refueling.
• Assist Captain to perform required safety checks of all essential equipment on a weekly basis. Maintain current and accurate logs.
• Work with Port Engineer to complete all mandatory vessel maintenance on a monthly basis, including but not limited to oil/filter changes, zinc/belt replacement, etc.
• Identify problems, inform Port Engineer and assist in performing needed repairs.
• Perform other duties under supervision of Captain.

Qualifications/Experience

• Prefer experience on passenger carrying vessels.
• Mechanical aptitude, engine room experience preferred. Diesel
  mechanics or electrical/electronics background helpful.
• Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment
  in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who finish their contract in good standing.

Duties/Responsibilities

• Develop tour narrative plan with duty captain for each voyage, factoring time constraints, weather, recent sightings, tide, season, etc.
• Direct passengers boarding and disembarking, and during an emergency. Conduct safety and emergency orientation.
• Work with Passenger Service crew members to provide commentary and personal interaction/service with up to 140 passengers on tour.
• Assist other crew in maintaining vessel appearance, cleanliness, sanitation, and safety.
• Perform other duties under supervision of Captain.

Qualifications/Experience

• Prefer experience on passenger carrying vessels.
• Public speaking experience very helpful. Must be able to effectively
  communicate with up to 140 passengers on a P.A. system.
• Biology and/or natural resource background helpful. Must be able to learn and retain pertinent background material provided on board, for presentation to passengers.
• Must be able to work as a team with other crew to present coordinated narration and a quality experience for customers.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Direct and assist passenger movement on and about the vessel.
• Participate in passenger safety orientation and maintain safe conditions underway.
• Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork.
• Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
• Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
• Other duties, as needed.

Qualifications/Experience

• Previous retail experience preferred.
• Previous experience on passenger carrying vessels preferred
• Must be able to make change, keep records and maintain a professional, friendly attitude toward customers.
• Public speaking experience very helpful. Must be able to effectively communicate with up to 140 passengers on a p.a. system.
• Must be able to work as a team with other employees to present coordinated narration and provide a quality experience for customers.
• Must be able to lift and move objects of up to 50 lbs, maybe required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Perform main engine and generator oil changes.
• Do required preventative maintenance on vessels.
• Be able to work unsupervised, as well as follow specific directions.
• Work safely in a fast-paced environment and follow all safety policies.
• Be able to communicate effectively with fellow employees.
• Assist in monitoring of maintenance inventory (i.e. spare parts, lube oil and fuel level, filters, tools, etc.).
• Communicate problems to Deckhand and Port Engineer or Port Captain.
• Assist vessel crew and Engineers with engine and vessel repairs.
• Provide facility and vehicle maintenance as directed.
• Assist with shipping and receiving of inventory.
• Routine facility maintenance as directed.
• Keep vessels, dock and shop areas clean and free from hazards to maintain a safe working environment.
• Be flexible and prioritize daily work activities and keep busy.
• Provide relief deckhand duties onboard vessels.
• Maintain personal appearance as per the employee manual.

Qualifications/Experience

• Applicant should be able to pick up at least 50 pounds in line of duties.
• Some travel may be required.
• Be comfortable working around diesel engines.
• Possess mechanical aptitude, experience and knowledge a plus.
• Must be self-motivated and able to work unsupervised.
• Must be able to work varied shifts, weekends and holidays.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work from mid April to the end of September with little or no interruption.

Pay

DOE.  Limited Benefits. This is a seasonal full time position from early April to the end of September.  Preference will be given to candidates who commit to working through the end of the season without interruption.  An end of season bonus will be paid to employees who finish the entire season in good standing.

Duties/Responsibilities

• Devise and implement creative procedures that enable safe and efficient operation of a high-volume whale watching tour company on a facility where space is at an ever-increasing premium.
• Function as communication liaison between many key positions within AMT.
• Monitor BIMA traffic and activity in accordance with Maritime Security procedures.
• Act as point of contact for Motorcoach companies as well as for caterers and other tour operators.
• Act as sole point of contact for all complimentary, community outreach, and charity generated passengers.
• Develop knowledge of standard radio and telephone communications equipment along with standard broadcasting procedures and rules, and skill in operation of VHF and UHF radio equipment.
• Develop operating knowledge of FCC laws, regulations, procedures and practices applicable to basic radio-telephone operation.
• Enforce operational procedures and methods used in operation of Allen Marine Tours.
• Become familiar with basic maritime terminology and procedures.

Qualifications/Experience

• Ability to accomplish tasks in a controlled, effective and professional manner while working for extended duration under high levels of stress.
• Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
• Ability to solve unique spontaneous problems regularly and make high-impact decisions quickly and confidently.
• Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
• Proficiency with Windows based computer systems including word processing, spreadsheet and electronic mail applications.
• Knowledge of modern office practices and procedures, proper English usage, diction, grammar, spelling, punctuation, and demonstrated proficiency, alphabetic, chronological and numeric filing systems, techniques.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid April to October. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who finish the entire season in good standing.

Duties/Responsibilities

• Must present a professional and friendly attitude at all times on duty, and be able to answer an infinite variety of questions about Allen Marine Tours, Juneau and Southeast Alaska.
• Act as company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staffs to insure passengers’ special needs are met.
• Direct, assist, and organize passenger movement between cruise ship and tour coaches.
• Collect tickets/vouchers as passengers board motor coaches.
• Communicate effectively with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Assist with distribution of promotional tour materials.
• Maintain periodic reports of passenger counts and daily sales.
• Other duties as needed, or assigned, by Sales & Service Manager.

Qualifications/Experience

• Prefer experience in the tourism/visitor industry.
• Must be able to continuously present a professional & friendly attitude while working for extended periods of time as well as in high-stress situations.
• Must be able to stand for long periods of time and walk up to 3 miles per day.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must feel comfortable directing and speaking to large crowds.
• Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
• Ability to solve unique spontaneous problems regularly and make decisions quickly and confidently both as an individual and as a team.
• Ability to generate a multitude of co-operative relationships with co-workers as well as representatives of other companies involved with AMT.
• Must be able to complete tasks with minimal supervision & have excellent math skills.
• Must be able to work varied shift hours, including weekends and holidays as well as long, early, and late shifts.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is mandatory).
• Must always project professional and polished image.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Manage tour and retail inventory may include purchasing, receiving, stocking and distributing all vessel supplies. Products to include cleaning and paper supplies; food and beverage inventory; clothing, books and other retail items.
• Work closely with purchasing office in Sitka, to price and procure all products.
• Balance, reconcile and report all daily retail receipts from each vessel and/or crew.
• Track use of all tour supplies, keep accurate records, and prepare periodic reports to generate a final report at the end of the season.
• Coordinate and manage the cleaning of all vessel laundry (cloth towels, window diapers and rags).
• Develop procedural systems for efficient distribution of all products to various vessels in fleet.
• Assist in training with all Passenger Service crew members in the use of supplies and the submission of paper work, and monitor performance throughout season.
• Maintain clean and orderly on site and remote storage areas.
• Act in a professional and pleasant manner in executing responsibilities as a liaison with
  crewmembers and local purveyors.
• Coordinate with Sales & Service Manager to satisfy needs for special charters and events.
• Report to Operations Manager on a regular basis and in a timely manner to solve problems and expedite solutions.

Qualifications/Experience

• Must have previous experience with inventory control; including ordering, tracking, and stocking of supplies and merchandise.
• Prefer previous experience in transportation or tourism industry.
• Must be proficient in the use of a variety of computer programs, including Word and Excel.
• Must be honest and capable of handling and balancing cash/check/cc receivables on daily
  basis.
• Must possess exceptional communication and organization skills; and have the ability to multi-task and remain flexible in a demanding and fast-paced environment.
• Must have the ability to work independently, while operating effectively as part of a team.
• Must be drug-free (Coast Guard pre-employment and random drug test required).
• Must be able to lift and move objects of up to 50 pounds, or as required.
• Must be able to work varied shift hours, including weekends and holidays; and in assorted locations, either dock, storage facility, vessels and/or main office.
• Must be well-groomed, courteous, reliable, punctual and self-motivated.
• Requires a valid driver’s license and good driving record

Pay

DOE. Limited benefits. This is a seasonal full time position from April to October. Candidate must be available to work the entire season from April to October without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Move inventory, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Thaw, prepare and grill salmon, chicken, prime rib and king crab.
• Rotate food inventory, check food storage temperatures and prepare inventory lists for the following day.
• Clean and sanitize grill and food storage areas.
• Be in continual compliance with food health and safety regulations and guidelines.
• Assist other crew in areas such as food prep, bar, retail, lodge service and maintaining lodge appearance, cleanliness, sanitation, and safety.
• Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under the supervision of Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience in food service.
• Public speaking experience helpful.
• Must be able and willing to prepare recipes precisely as directed.
• Must be able and willing to prepare the same exact menu, with consistent quality and precision, day in and day out for each tour.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Move inventory, food, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Rotate food inventory, check food storage temperatures and prepare inventory lists for the following day.
• Prepare and cook appetizers, side dishes, samples and desserts for guests.
• Clean and sanitize kitchen, dishes and food storage areas.
• Be in continual compliance with food health and safety regulations and guidelines.
• Assist other crew in areas such as bar, retail, lodge service and maintaining lodge appearance, cleanliness, sanitation, and safety.
• Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under the supervision of Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience in food service.
• Must be able and willing to prepare recipes precisely as directed.
• Must be able and willing to prepare the same exact menu, with consistent quality and precision, day in and day out for each tour.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Provide information for guests and answer questions regarding the marine tidal pool, local plants and history of the island.
• Move inventory, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Greet, assist and direct guests across the dock to and from the island.
• Perform groundskeeping duties such as watering plants, scrubbing the deck and maintaining the cleanliness of the tidal pool shelter.
• Assist in gathering and collecting animals from the island shores for the marine tidal pool.
• Assist in monitoring the animals and regularly cleaning the tidal pool.
• Work as a team with Lodge Service crew members to provide excellent customer service and interact with up to 140 guests on tour.
• Assist other crew in areas such as food prep, bar, retail and maintaining lodge appearance, cleanliness, sanitation, and safety.
• Be in continual compliance with food health and safety regulations and guidelines.
• Enhance experience for guests by answering guest questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under supervision of the Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience or background in Biology and/or Natural History.
• Must be able to learn and retain pertinent background material provided for presentation to guests.
• Public speaking experience very helpful. Must be able to effectively communicate with large groups.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew members to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be able to work outside for extended periods of time even on cold, rainy days.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited Benefits. This is a seasonal full-time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Move inventory, food, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Set-up lodge dining room and buffet line for each tour.
• Serve food and drinks to guests.
• Wash and sanitize tables, vacuum carpet, wash windows and clean restrooms.
• Be in continual compliance with food health and safety regulations and guidelines.
• Assist other crew in areas such as food prep, bar, retail and maintaining lodge appear

ance, cleanliness, sanitation, and safety.

• Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under the supervision of Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience in food service.
• Public speaking experience helpful.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting the schedule of tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Move inventory, food, supplies and garbage from Auke Bay storage area to Orca Point Lodge.
• Receive, price, organize and display retail and alcohol inventory.
• Prepare and set out food samples.
• Prepare coffee, lemonade, tea and crab cocktails for guests.
• Ring up retail and alcohol sales.
• Prepare daily cash reconciliation, retail sales and alcohol sales reports.
• Be in continual compliance with food health and safety regulations and guidelines.
• Assist other crew in areas such as food prep, bar, retail and maintaining lodge appearance, cleanliness, sanitation, and safety.
• Enhance experience for guests by answering questions and assisting guests with specific problems/requests.
• Perform other duties as assigned under the supervision of Manager.

Qualifications/Experience

• Must be at least 18 years of age.
• Prefer experience in food service, bartending and/or retail.
• Public speaking experience helpful.
• Must be able to maintain a professional attitude toward guests and coworkers.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be able to work as a team with other crew to provide a quality experience for guests.
• Must have current certifications for Alaska Training for Alcohol Professionals (TAP), Alaska Food Handlers and CPR/First Aid.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work long and varied shift hours, including weekends, holidays and rotating days off. Must be flexible in meeting the schedule of tour demands.
• Must be clean, well groomed, courteous, honest, punctual and most important, reliable.
• Uniform jackets and hats are provided.

Pay

DOE. Limited benefits. This is a full-time seasonal position from mid-April to October. Preference will be given to candidates who can work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Organize and maintain filing system and conduct general office duties as needed.
• Process all post-tour paperwork and reporting required by the company.
• Compile data and prepare a variety of reports including ridership.
• Assist in the implementation of the SAGE-INTACCT accounting system in the downtown Juneau location.
• Create and maintain positive relationships with ship contacts and different division contacts.
• Verify ticket counts and cross-check with bus and meal counts.
• Provide high speed communication with ship staff, coach companies, and caterers in order to verify the accuracy of invoices and resolve of any discrepancies prior to payment.
• Communicate daily sales information to Sitka accounting department & update regularly when working to resolve discrepancies.
• Prepare and deposit all cash received.
• Provide an end of day report for downtown POS system.
• Ensure office equipment is in working order. Trouble shoot equipment problems and schedule service calls for equipment, as needed.
• Assist Tour Representatives in dispatching tours as needed or assigned.
• Other duties as assigned by Sales & Service Manager.

Required Skills & Education

• Must have previous accounting and administrative experience.
• Proficient at Microsoft Excel, Outlook, and Word.
• Must be a proven-self starter.
• Must have the ability to work independently, while operating effectively as part of a team.
• Must possess exceptional communication and organization skills; and have the ability to multi-task and remain flexible in a fast-paced environment.
• Use of computer, fax, copier, ten-key, and other office equipment

Pay

DOE/ASK This is a regular full-time position with all associated benefits including health care, 401K etc.

Duties/Responsibilities

• Safely and responsibly drive company vehicles to and from local locations.
• Must arrive to work on time everyday as scheduled, this is crucial for our shuttle schedule.
• Answer questions while driving guests regarding Juneau, South East Alaska, and Allen Marine Tours.
• Maintain procedural systems in place for the distribution of product and supplies to vessel and crew.
• Maintain clean and orderly storage facilities. Mop the storage floors, face the warehouse shelves, maintain product availability to employees.
• Maintain cleanliness of all guest and company vehicles, vacuum, detailing, and washing etc.
• Fill up gas tanks when necessary.
• Bathroom cleanliness will be at its finest, twice a day all bathroom facilities are to be cleaned.
• Recycling and Cardboard facilities need to be emptied at least twice a week using our work truck, no commercial driver’s license (CDL) required.
• Regular propane tank fill ups for our facility on Colt Island, Orca Point Lodge
• All other duties included as assigned by the management staff.

Qualifications & Experience

• High School Diploma or equivalent
• 6 months to 1-year experience in a similar role
• Minimum 5 years U.S. driving experience with a current valid driver’s license (Does not have to be an Alaska State Driver’s License) and proof of a good driving record for past 3 years.
• Must have good command of the English language and engage in friendly guest service and etiquette.
• Quantitative skills require the ability to perform simple arithmetic.
• Solid teamwork skills with the ability to work long hours with others and take direction.
• Exceptional organizational skills and ability to multi-task efficiently.
• Must be able to lift a minimum of 50 pounds.
• Must be well groomed and presentable as adhering to the Allen Marine Tours Appearance Standards.
• Must be drug free (Random Drug Testing Required).

Qualifications & Experience

• Availability to work entire season without interruption and be available to attend the 40 hour pre-season training program is preferred.
• Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
• Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel and Outlook
• Bookkeeping and money counting experience is a plus.
• Job requires a strong multi-tasker with highly developed communication & organizational skills.
• Must be able to maintain a positive attitude in a high stress & fast paced work environment.
• Must have the ability to work independently & in a team-oriented environment.
• Must be able to be present at the assigned work area for the duration of your shift.
• Must have a valid driver’s license with an acceptable driving record.
• Must be willing to drive a 10-12 passenger shuttle van to run errands and periodically drive guests from downtown Juneau to our dock in Auke Bay
• Must be able to lift and move objects up to 50lbs. as required.
• Must be drug free (Coast Guard pre-employment and random drug testing is required).
• Minimum 2 years U.S. driving experience with a current valid driver’s license.

Duties & Responsibilities

• Answer office toll-free information line with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
• Answer all email inquiries professionally and with accurate grammar.
• Help process all independent tour sales.
• Assist with documentation of new employees.
• Create pre-season employment training and support materials.
• Maintain confidential and sensitive files.
• Count down boat tills and run deposits to bank daily.
• Ensure office equipment is in working order. Trouble shoot equipment problems and schedule service calls for equipment, as needed.
• Follow current office filing system and maintain a clean, organized office.
• Provide clerical support to managers as needed.
• Periodically running various errands such as going to the post office, bank, and refilling gas tanks.
• Assist in the daily responsibility of maintaining and cleaning the office and shuttle vehicles.
• Maintain a positive work environment for employees.
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Pay
Dependent on experience and skill level. Limited benefits. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Qualifications & Experience

• Availability to work entire season without interruption and be available to attend the 40 hour pre-season training program is preferred.
• Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
• Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel and Outlook.
• Job requires a strong multi-tasker with highly developed communication & organizational skills.
• Must be able to maintain a positive attitude in a high stress & fast paced work environment.
• Must have the ability to work independently & in a team-oriented environment.
• Must be able to be present at the assigned work area for the duration of your shift.
• Must have a valid driver’s license with an acceptable driving record.
• Must be willing to drive a 10-12 passenger shuttle van to run errands and drive guests from downtown Juneau to our dock in Auke Bay.
• Must be able to lift and move objects up to 50lbs. as required.
• Must be drug free (Coast Guard pre-employment and random drug testing is required).
• Minimum 2 years U.S. driving experience with a current valid driver’s license.

Duties & Responsibilities

• Answer office toll-free information line with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
• Answer all email inquiries professionally and with accurate grammar.
• Help process all independent tour sales.
• Assist with documentation of new employees.
• Create pre-season employment training and support materials.
• Maintain confidential and sensitive files.
• Ensure office equipment is in working order. Trouble shoot equipment problems and schedule service calls for equipment, as needed.
• Follow current office filing system and maintain a clean, organized office.
• Provide clerical support to managers as needed.
• Safely and responsibly drive company van to and from location.
• Provide guests with an entertaining and informative narrative before and after their tour.
• Answer guest’s questions about Juneau, South East Alaska, and Allen Marine Tours.
• Knowledge of Juneau is preferred but not required.
• Periodically running various errands such as going to the post office, bank, and refilling gas tanks.
• Assist in the daily responsibility of maintaining and cleaning the office and shuttle vehicles.
• Maintain a positive work environment for employees.
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Pay
Dependent on experience and skill level. Limited benefits. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Liaison with Captain prior to each tour for pertinent information such as tides, weather, marine traffic, anticipated route etc. Assist Captain to maintain tour schedule.
• Provide Pre-Tour Briefing to Crew to relay information from Captain along with Cruise ship itinerary, description and guest demographics.
• Manage development of tour experience aboard the vessel. Use microphone to introduce each aspect from Safety speech to Retail presentation.
• Orient guests to their location in the Inside Passage and particularly along the tour route. Use Route Map to make sure they are informed of their location and points of interest (lighthouses, historical sites, local knowledge and company history).
• Present Naturalist to conduct the interpretive narrative, including marine biology, resident mammals, geology, glaciology etc. Provide support and relief so they can engage one-on-one with our guests at regular intervals.
• Supervise Guest Service crew; provide support and assistance as needed.in the galley particularly during retail sales, post presentation
• Communicate to the crew via the Captain to ensure timing of food and beverage service compliments the tour and the needs of our guests.
• Assist crew to keep cabin, decks and heads clear of trash and clean throughout tour.
• Monitor guest comfort with consideration for temperature of cabin and amplification of speakers. Make sure Guest Service crew interacts with children according to AMT protocols.
• Guide crew in AMT mission to connect with each guest as they move about the vessel offering service and suggesting photo opportunities
• Observe guest satisfaction and create plans to improve guest service.
• Administrative duties include assisting the Captain in overseeing comment cards, trip reports, gift shop cash and sales reports, inventory, and other vessel record keeping needs.

Qualifications/Experience

• Friendly, professional attitude. Willing to work in a team with positivity, flexibility, and integrity.
• Creative thinker. Strong organizational skills. Capable of handling multiple projects simultaneously.
• Proficient with basic computer programs. Knowledge of the Microsoft Suite and Outlook is preferred.
• Excellent communication and presentation skills.
• Must have strong customer focus and a passion to consistently deliver and improve the brand's standing within the industry and marketplace.
• Able to interact with others in a professional manner, be accountable for actions, maintain confidentiality, and support company values.
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must pass pre-employment drug screening and comply with company random drug testing program.

Pay
DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Qualifications/Experience

• Prefer in depth experience in diesel maintenance and repair up to 1000 hp preferred.
  Requires extensive mechanical experience with diesel engines, working knowledge of power generation and related marine auxiliary systems.
• Must be self-motivated, and self-directed; able to prioritize, schedule and conduct all regular maintenance and repairs on vessels with minimal supervision.
• Must be team oriented; able to work efficiently with Captains and other Engineering staff in a time critical environment.
• Must be organized, thorough, clean and able to keep accurate logs
• Electrical and electronic troubleshooting skills a plus.
• Must be prepared to work on short notice; to troubleshoot equipment as problems occur and to expedite repairs to bring vessel back on line as quickly as possible.
• Must be flexible to work varied shifts, including weekends and holidays.
• Some travel may be required.
• Must be able to lift and move objects of up to 50lbs. as required.
• Must be clean, well groomed, courteous, honest, professional and very reliable.
• Must be drug free (and able to pass preliminary and random tests as required by the USCG).

Responsibilities

• Be on site during shift to consult with Captains, to advise deckhands and to resolve any mechanical issues; be available at initial startups in case a system requires troubleshooting prior to tour. Provide verbal assistance via phone or radio as needed.
• Monitor engine logs for each vessel;
• Supervise Oiler(s) and assistant Eng. staff, perform required maintenance on prescribed schedule; be available to assist with all maintenance, oil/fuel filter changes on vessels, including; greasing. changing zincs. Maintain accurate independent log of all work completed as well as vessel logs.
• Conduct/ assist with preseason and follow up on-board training throughout the season for common underway repairs and system function. (ie. replacing impeller in raw water cooling system, etc) for the deckhand/engineers and oiler crew.
• Maintain shore based vessel support systems, I.e.: shore power, waste pumps, vessel fueling system, oil change system.
• Work closely with Sitka Fleet Manager to diagnose and repair issues as required with other tour divisions.
• Maintain complete inventory of spare parts for engines and auxiliary systems on each vessel (incl. belts, impellers, filters, gaskets etc.).
• Maintain docks, ramp, shop and all other aspects of facility, with BIMA engineer.
• Keep facility neat and well organized.
• Oversee the maintenance of company vehicles, trucks, forklifts etc.
• Ride along on an occasional tour in an effort to monitor vessel systems while underway.
• Conduct extensive checks of engine and jet room spaces throughout course of trip.
• Fill in, as needed, aboard vessels as deckhand/engineer and function as an effective member of the crew conducting engine room checks, maintaining passenger safety and performing customer service.
• Other duties as prescribed by the Port Captain and Division Manager

Pay
DOE. This is full time position. Benefits include vacation, sick, and personal leave; medical benefits and 401(k).

Duties/Responsibilities

• Work according to the core values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.
• Acquire 2-3 years of experience within a similar field.
• Maintain cleanliness within the facility according to the Department of Environmental Conservation in the state of Alaska.
• Manage a team of 6-8 individuals, writing schedules, establishing proper job specifications and creating work standards.
• Ability to work quickly on their feet, flexible in hours and schedule, and able to perform exceptional guest service when necessary.
• Present a professional and friendly attitude at all times on duty, when interacting with team members and guests.
• Manage the rotation of food inventory, supplies, and other miscellaneous goods in a first in first out manner.
• Execute the appropriate conversations with team members if encountering any obstacles.
• Communicate with the Retail Manager for assistance.
• Prepare and cook catering menu to exact specifications while assisting with the distribution of catering trays and displays on vessels. Manage the team and ensure their abilities to follow the catering menu as it is written.
• Work in a fast-paced manner to prepare all vessels for their catering tours within 30 minutes or less. Assist with team to ensure this process is smooth and efficient.
• Perform other duties as assigned under the supervision of the Retail Manager and thus the Division Manager.

Qualifications/Experience

• Successful completion of Alaskan Food Worker Training and Certification.
• Successful completion of the Certified Food Protection Manager Certification.
• 2-3 years of experience in the culinary/catering or restaurant industry.
• Communication skills requires the ability to represent the company in public appearances.
• Ability to train others on work tasks and other job responsibilities. Delegate responsibilities when necessary.
• Organized, even-tempered, multi-task oriented, ability to think quick and fair minded.
• Proven team player and have a positive Can-Do attitude.
• Successful completion of the Alaska Food Worker Training.

Pay
DOE. Limited Benefits. This is a seasonal full-time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Duties/Responsibilities

• Work according to the core values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.
• Acquire 1-2 years of experience within a similar field.
• Maintain cleanliness within the facility according to the Department of Environmental Conservation in the state of Alaska.
• Work collaboratively with a catering crew of 6-8 individuals of similar experience and knowledge.
• Ability to work quickly on their feet, flexible in hours and schedule, and able to perform exceptional guest service when necessary.
• Present a professional and friendly attitude at all times on duty, when interacting with team members and guests.
• Rotate food inventory, supplies, and other miscellaneous goods in a first in first out manner.
• Prepare and cook catering menu to exact specifications while assisting with the distribution of catering trays and displays on vessels.
• Work in a fast-paced manner to prepare all vessels for their catering tours within 30 minutes or less.
• Perform other duties as assigned under the supervision of the Catering Lead and thus the supervision of the Retail Manager on duty.

Qualifications/Experience

• Successful completion of Alaskan Food Worker Training and Certification.
• 1-2 years of experience in the culinary/catering or restaurant industry.
• Communication skills requires the ability to represent the company in public appearances.
• Ability to train other on work tasks and other job responsibilities.
• Organized, even-tempered, multi-task oriented, ability to think quick and fair minded.
• Proven team player and have a positive Can-Do attitude.
• Successful completion of the Alaska Food Worker Training.

Pay
DOE. Limited Benefits. This is a seasonal full-time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage recruitment and retention process, including screening, interviewing, hiring and onboarding seasonal employees.
• Identify/develop/refine techniques to source & incentivize seasonal applicants; attend job fairs to recruit onshore and onboard crews; explore J-1 Visa program and other methods for possibilities
• Maintain current archive of job descriptions, crafting new descriptions as needed Evaluate job position descriptions to determine classification-core competencies with pay rates equitable to tasks.
• Devise strategies to ensure Juneau division is fully - crewed so company can operate successful season.
• Handle investigation and resolution of all employee issues concerns or conflicts that arise in season.
• Complete administrative duties to include but not limited to grievances, terminations, absences and performance reports.
• Develop performance management program with benchmarks to insure all crew familiar with job responsibilities. Consider method to motivate crews, effectively incorporate Autonomy/Mastery/Purpose into crew dynamics as expression of our dedication to our internal customers.
• Enroll and monitor Juneau employees in company ADP system while liaison with Sitka Payroll Administrator.
• Collaborate with Operations and Sales Managers to maintain crew morale and crew alignment with company values, along with all other HR-related tasks.
• Ensure all employment practices comply with federal, state and local regulations
• Other duties and projects, as assigned

QUALIFICATIONS & EXPERIENCE

• Prefer a Bachelor’s degree in a related field or equivalent 3 years experience in related business.
• Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
• Must possess strong interpersonal skills
• Must be able to communicate clearly, both written and orally, as to communicate with employees, members of the HR management team, and in group presentations and meetings
• Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information
• Must be able to prioritize and plan work activities as to use time efficiently
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback

Pay
DOE/ASK This is a full-time regular position with all usual benefits including health care, 401K etc.

• Performs major and specialized mechanical overhaul and repair work on gasoline and marine diesel engines, outboard motors, and related marine equipment and systems using schematic charts and technical manuals.
• Establishes and maintains a preventive maintenance program for marine engines and related marine engine equipment.
• Tests marine engines and equipment to determine need for repairs or adjustments.
• Repairs and maintains hydraulic equipment and valves.
• Operates hand and power tools associated with marine engine and equipment repair.
• Assists in fabrication of equipment.
• Recommends the purchasing of parts and supplies.
• Writes specifications for and recommends purchase of marine equipment.

Qualifications/Experience

• Possess a minimum of two years of direct diesel mechanic experience
• Direct experience with marine diesel engines is preferred
• Fabrication and welding experience are preferred
• Must pay strong attention to detail
• Must demonstrate a safety mindset
• Must demonstrate analytical and problem solving aptitude
• They additionally should have solid manual dexterity, have good hand-eye coordination and be physically fit.
• Self-directed, organized and able to train new mechanics as well
• Solid written, verbal and interpersonal communication skills.

Pay
DOE. This is full time and benefited position. Benefits include vacation, sick, and personal leave; medical benefits and 401(k).

Duties/Responsibilities

• Assist Lodge Manager in crew scheduling and overseeing daily operations when the Lodge Manager is not on site. As well as preparing end of shift reports for the manager.
• Assist in conducting regular inventory of all storage areas both on/off site to insure adequate supplies of perishable and non-perishable foods; keep areas clean and orderly.
• Work closely with Retail Manager and Lodge Manager to organize space and inventory retail merchandise.
• Assist in closing duties.
• Fill-in for different positions as needed.
• Assist in ensuring that safety and health code regulations are being followed properly throughout lodge operations.
• Assist crew members to enhance experience for passengers, including answering questions, helping guests with specific problems/requests and performing excellent service recovery when necessary.
• Prepare daily retail reports and assist in balancing cashier drawers.
• Interact professionally with lodge crew, entire shore management team, vessel crew members, and various vendors.
• Other duties as assigned by Lodge Manager or management team.

Qualifications/Experience

• Must be 21 years of age or older.
• Must have a valid driver’s license and a clean driving record.
• Maintain current TAPS, Alaska Food Handlers and CPR/FA certifications.
• Will need to have or obtain a ServSafe Kitchen Management Certification or equivalent.
• Good communication skills and a team-player attitude.
• Present a professional and friendly attitude to guests and crew at all times.
• Must be able to greet and interact with guests in a friendly and personable manner.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is company policy).
• Must be able to lift and move objects up to 50 pounds.
• Must be able to work varied and long hours including weekends/holidays; be flexible in meeting tour times and tour demands.
• Must be honest, courteous, reliable, and maintain a consistent clean, well-groomed appearance.

Pay
DOE. This is a seasonal full-time position with contract completion bonus, retail bonus, sick leave, overtime pay and complimentary passes on our tours for yourself, family and friends, along with other benefits.